At TCG customer support is our #1 priority. Rapid, effective response is critical when supporting the war fighter, and effective support can sometimes be the difference between mission success and failure. TCG takes this responsibility very seriously and we always do our utmost to maintain our high level of customer satisfaction.
 

Tips when submitting a TCG Product Trouble Report.  When you submit a product trouble report the TCG Tech Support Engineer is going to attempt to reproduce the problem.  Reproducing the problem is key to fixing it.  Therefore, please provide as much detailed information as possible to allow us to duplicate the problem.  Scenario files, log files, and DERG recordings are especially helpful.  Also, detailed steps for duplicating the problem are essential.

Click here to get a trouble report form.  *Note: This document contains radio buttons and check boxes. In order to enable these controls you will need to have your macro security settings in MS Word^® on "Medium" or "Low."

You can fax in the form to 978-654-4801 Attn: Tech Support or, e-mail it to:

support@g2tcg.com. 

You can always call us at 978-654-4800 to get a status on your issue.
 

STEPS is the Secure TCG Enterprise Portal Software.  This site can be used to expedite the secure electronic exchange of technical data and customer support information.  The site supports exchange of any file type up to a maximum size of 300 MB per file.  NOTE:  This site is NOT cleared for classified material or information.  Site access is controlled by user account and password.  To log into your STEPS account click here.  To request an account and password just fill out this form and return to TCG according to the instructions on the form.